Booking With Confidence During COVID

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PowderQuest’s wants to provide you peace of mind when booking your trip should travel become impacted by COVID. Here you will find answers to frequently asked questions along with updated terms relaxing our booking policies for our guided adventures.

Reduced Trip Deposits

We have reduced our required trip deposits down to just $600 per person for most trips to secure your spot on a guided trip (originally the deposit was 30%)

Book With Confidence

Our updated policy gives you time to see how things pan out prior to your trip and peace of mind to place your deposit so that no one will take your spot. Our small group trips do fill quickly – Several tours are already sold out.

Click on your destination for details on our updated peace of mind policies

A $600 deposit is collected at time of booking. Final payments are auto collected 70 days before the tour. 

What if I need to postpone or cancel my Japan Tour?

We offer 2 policies depending on when you cancel or postpone:

  1. Choice of full refund or future credit
    You may cancel for any reason up until October 1 and select between a full refund or credit your payment toward another available date in the season or toward any guided Japan trip in 2023.
  2. Lifetime Deposit Policy
    For cancellations made by Client between October 2 and 71 days before your guided trip, your deposit becomes a Lifetime Deposit. Your Lifetime Deposit does not expire and can be used for any available future guided trip with us in Japan. You may also transfer the deposit as a gift to a friend.

Within 70 days of the tour, cancellation fees apply. See our full terms and conditions for details.

What if PowderQuest postpones my Japan Tour?

With the roll out of vaccines we are optimistic Japan’s borders will re-open and the 2022 season will be a go. We will reevaluate the situation in October and provide updates.

If we postpone – 100% of your trip deposit, or full payment (if paid in full) will be credited towards your choice of any available Japan trip next season.

A $600 deposit is collected at time of booking. Final payments are auto collected 70 days before the tour. 

What if I need to postpone or cancel my Canada Tour?

We offer 2 policies depending on when you cancel or postpone:

  1. Full refund or future credit (Risk Free Booking Window)
    You may cancel for any reason up to 10 days after paying your deposit. Select between a full refund or credit your payment toward any available guided Canada trip in 2023. This gives you peace of mind no one will take your spot as you arrange vacation time and look into flights, etc.
  2. Lifetime Deposit Policy
    For cancellations made by Client after the Risk Free Booking Window and up to 71 days before your guided trip, your deposit becomes a Lifetime Deposit. Your Lifetime Deposit does not expire and can be used for any available future guided trip with us in Canada. You may also transfer the deposit as a gift to a friend.

Within 70 days of the tour, cancellation fees apply. See our full terms and conditions for details.

What if PowderQuest postpones my Canada Tour?

Canada is lifting the travel ban and opening to fully vaccinated travelers. We plan on operating all scheduled trips. Although unlikely, should Canada reimpose travel bans or require quarantine upon arrival, we will credit 100% of all monies paid to PowderQuest towards payment of any scheduled Canada trip next season.

While we have introduced more flexible payment terms along with offering future trip credits if cancellations arise, for additional peace of mind, you may want to consider purchasing a Cancel For Any Reason insurance policy from a reputable insurer. Covers reimbursement due to last minute illness, trip delays, cancellations, sudden border closures etc. Such insurance will also cover additional trip investments (airfare, trip extensions, etc). Most policies require you to purchase within 14 days of booking your trip.

A trip deposit is collected at time of booking. See individual tours for required deposit amounts. Final payments are auto collected 90 days before the tour. 

What if I need to postpone or cancel my South America Tour?

We offer 2 policies depending on when you cancel or postpone:

  1. Full refund (Risk Free Booking Window)
    You may cancel for any reason up to 10 days after paying your deposit for a full refund. This gives you peace of mind no one will take your spot as you arrange vacation time and look into flights, etc.

  2. Refund or Lifetime Deposit 
    For cancellations made by Client after the Risk Free Booking Window and up to 91 days before your guided trip, your deposit can be refunded (less a $100 fee) or become a credit know as a Lifetime Deposit. Your Lifetime Deposit does not expire and can be used for any available future guided trip with us in South America. You may also transfer the deposit as a gift to a friend.

Within 90 days of the tour, cancellation fees apply. See our full terms and conditions for details.

What if PowderQuest postpones my South America Tour?

Both Chile and Argentina are lifting the travel bans as of October/November 2021 and opening to fully vaccinated travelers. We plan on operating all scheduled trips. Although unlikely, should they reimpose travel bans or require quarantine upon arrival, we will credit 100% of all monies paid to PowderQuest towards payment of your rescheduled South America trip next season.

While we have introduced more flexible payment terms along with offering future trip credits if cancellations arise, for additional peace of mind, you may want to consider purchasing a Cancel For Any Reason insurance policy from a reputable insurer. Covers reimbursement due to last minute illness, trip delays, cancellations, sudden border closures etc. Such insurance will also cover additional trip investments (airfare, trip extensions, etc). Most policies require you to purchase within 14 days of booking your trip.

Should I book my flights now or wait?

If you prefer to book your flight now, check with your airline regarding flexibility and your travel insurance provider to see what is covered. In addition, many guests opt to book “Cancel For Any Reason” travel insurance. (Learn more on insurance here.)

Are you offering discounts on trips?

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Thank You!

We want to thank you for sticking with us.

Over our 2 decades in operation we have faced 9/11, SARS, global recessions, Swine flu, Zika, earthquakes and volcanic eruptions. COVID will pass, we will come out stronger as a company and look forward to sharing our future adventures together.

Stay safe, keep positive, and make intelligent decisions by gathering information from trusted sources.

We are always here to help. Please reach out anytime.

Best to you and yours,

David Owen
Founder

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