PowderQuest’s goal is to give you the flexibility to book with confidence and peace of mind if your travel is impacted by COVID-19. Here you will find answers to frequently asked questions along with updated terms relaxing our booking policies for guided adventures.
All trips listed on our calendar are scheduled to run in 2021 and 2022.
Book With Confidence
Our updated policy gives you time to see how things pan out over the coming months and peace of mind that no one will take your spot. With only 6 spots per trip, they do fill quickly – Several tours are already sold out in South America and Japan.
Click on your destination for details on our updated peace of mind policies:
What if I need to postpone or cancel my South America Tour?
We have 2 updated policies depending on when you cancel or postpone for COVID-19 related reasons:
- Cancel or Postpone before May 1, 2021
For new bookings received after May 13, 2020, you may cancel up until May 1, 2021 and select between a full refund or credit your payment toward another date this season or toward any trip next year in the same country/region.
- Changes after May 1, 2021
If you cancel between May 2 and 45 days before your tour, all payments will become a full credit, or what we call – Lifetime Deposit. Your Lifetime Deposit does not expire and can be used for any available future guided trip in South America with us. You may also transfer the credit as a gift to a friend.
What if PowderQuest postpones my South America Tour?
With the roll out of vaccines we are optimistic travel will return this summer. We will reevaluate the situation on June 1, 2021 and provide updates.
If we postpone – Your trip deposit, or full payment (if paid in full) will be credited towards your choice of any available trip next season in the same country/region.
What if I need to postpone or cancel my Japan Tour?
We offer 2 peace of mind policies depending on when you cancel or postpone for COVID-19 related reasons:
- Choice of full refund or future credit
You may cancel up until October 1 and select between a full refund or credit your payment toward another date in the season or toward any guided Japan trip in 2023.
- Lifetime Deposit Policy
For cancellations made by Client between October 2 and 71 days before your guided trip, your deposit becomes a Lifetime Deposit. Your Lifetime Deposit does not expire and can be used for any available future guided trip with us in Japan. You may also transfer the deposit as a gift to a friend.
What if PowderQuest postpones my Japan Tour?
With the roll out of vaccines we are very optimistic Japan 2022 will be a go. We will reevaluate the situation in November and provide updates.
If we postpone – Your trip deposit, or full payment (if paid in full) will be credited towards your choice of any available Japan trip next season.
Should I book my flights now or wait?
If you prefer to book your flight now, check with your airline regarding flexibility and your travel insurance provider to see what is covered. Here is a master list to all major airline’s current policies. In addition, many guests opt to book “Cancel For Any Reason” travel insurance. (Learn more on insurance here.)
Are you offering discounts on trips?
Over our 2 decades in operation we have faced 9/11, SARS, global recessions, Swine flu, Zika, earthquakes and volcanic eruptions. COVID will pass, we will come out stronger as a company and look forward to sharing our future adventures together.
Stay safe, keep positive, and make intelligent decisions by gathering information from trusted sources.
We are always here to help. Please reach out anytime.
Best to you and yours,